TERMS AND CONDITIONS

This website and the content in it is intended to provide information about the Vienna Mozart Orchestra and to allow the booking online at the Wiener Mozart Orchester Konzertveranstaltungs GmbH.

All of the information in this website is carefully checked and updated on a regular basis. No warranty is undertaken for the correctness, actuality or completeness of the contents offered in these internet sites, which may be subject to alterations and errors. Access to and use of this website and any information contained or referred to therein lie within the sole responsibility of the user. References to external internet sites are characteristic elements of this website. Any warranty or liability for the contents of such external websites or changes thereof is expressly excluded. The use for commercial purposes as well as the reproduction and distribution of the content in this website is prohibited.

The Privacy Statement applies, which can be found at http://www.mozart.wien/datenschutz_en.php and which was accepted by the customer at the time of booking by setting a separate check mark.

After submitting of the order on our website you will receive a booking confirmation and an invoice. If you order successfully a group booking on our website, the system provides a notification of availability. The payment of the invoice occurs with the medium of exchange you chose. The delivery of your tickets occurs with the delivery option you chose.

No admission for children under 5 years of age. Minors from 5 up to 18 years and ISIC card holders up to 27 years get tickets with a 50 % discount. Please consider that discounted tickets are only valid with personal presentation of a photo ID (no copies) or with personal presentation of the valid ISIC card.

The following credit cards are accepted:
VISA, Master Card, Diners Club, JCB and UnionPay

The cancellation of tickets for events of the Wiener Mozart Orchester Konzertveranstaltungs GmbH is explicitly excluded. Ticket orders (without dinner packages) submitted on our website can be cancelled within 12 hours before the concert without any cancellation fee. Ticket orders in combination of a dinner package submitted on our website can be cancelled within 48 hours before the concert without any cancellation fee.
After this time period, a cancellation is not possible anymore.
If you want to change a reservation to another day, you can rebook without any fees – depends on the availability – within 48 hours before the concert you booked first.
Please consider the return of e-tickets is explicitly excluded and a cancellation is not possible.

A refund for tickets which were not used or just partly used (e. g. being too late for the concert) or for lost tickets cannot be granted.

If you lost your tickets, it’s possible to receive duplicated tickets in the office of the Vienna Mozart Orchestra. Please bring the confirmation of purchase to receive the duplicated tickets. If the original tickets were shown at the concert, the duplicated tickets lose their validity.

Performances are subject to changes of cast, date and/or programme and such changes shall not create an entitlement to return tickets of admission.

With the purchase you accept the house rules of the respective venue. The organiser reserves the right to refuse the admission due important resons. Audio and video recordings and the use of mobiles are strictly prohibited during the performance. Coats, jackets, umbrellas, backpacks etc. have to be left at the wardrobe. It’s prohibited to bring any animals, except for official guide dogs.